The NuLids System
Where can I buy the NuLids System?
NuLids is available online at www.getnulids.com and from a growing number of eye care practices. The NuLids Starter Kit includes one hand piece, one NuLids charger, one NuLids Charger Cord, and a 30-day supply of NuLids Daily Disposable tips.
What should I do when I need more NuLids Tips?
When you receive your NuLids Starter Kit you should register your device at www.nusightmedical.com. Once registered, you can watch training videos, visit the NuU library for more information about dry eye, reorder more NuLids Tips, keep track of your prescription history, and more.
What is NuLids?
The NuLids System is a FDA Registered, highly effective once-a-day at-home treatment device specifically designed to reduce the signs and symptoms associated with blepharitis and dry eye. The NuLids System is easy-to-use and only takes one minute to complete for both eyes. The NuLids device is compact and cordless so that you can take it just about anywhere.
How does the NuLids System work?
The NuLids System treats dry eye disease and blepharitis caused by meibomian gland dysfunction. This condition often worsens over time. NuLids is clinically proven to be safe and effective for removal of biofilm and scurf that occlude the openings of the meibomian glands. These glands are responsible for producing the lipid layer of the tear film. In studies, lipid deficiency is the leading cause of dry eye disease (86% of all cases). In addition, the gentle massaging action of the NuLids Daily Disposable Tip may stimulate capillary perfusion at the lid margins and contribute to overall better eyelid health.
How common are dry eye disease and blepharitis?
It is estimated that over 40 million Americans suffer from these two chronic conditions. Dry Eye disease is the number one medical reason for patient visits to ophthalmologists and optometrists.
How long will it take for me to notice an improvement?
Patients typically notice a distinct improvement in comfort and a significant reduction in their dry eye symptoms often in the first month of use. When used as directed, many patients report a noticeable improvement in about 8-10 days.
How long will it take to treat my eye lids with NuLids?
The NuLids therapy takes about one minute a day.
How many times a day should I perform the NuLids procedure?
Just once a day is all that is needed for most users.
Do I need to use NuLids every day?
Yes. When used every day, patients experience the quickest and longest lasting improvement in the signs and symptoms of their dry eye.
Is it OK to use NuLids more than once a day?
No. Unless recommended by your doctor, you should not treat your eye lids with NuLids more than once a day. Doing so may make your eye lids sensitive and lead to redness, discomfort, or swelling around the eye.
When is the best time to use the NuLids System?
You can use your NuLids System at any time, morning, afternoon, or evening. You may find it beneficial to use your NuLids at the same time each day so as to make it an easy part of your daily routine.
Where can I treat my eye lids?
Anywhere you have access to a mirror! Typically, patients make the NuLids procedure part of their morning or evening bathroom routine. For Dry Eye Disease sufferers who travel, the NuLids System takes up about the same space as your electric toothbrush.
How is NuLids System powered?
The NuLids hand piece is a rechargeable unit and requires no power cord to use. Once charged, the hand piece should last for hours of use between charges.
Will using NuLids reduce my need for eye drops and other forms of treatment?
Using NuLids may reduce your overall monthly out of pocket expenses for dry eye. Most NuLids patients report a substantial reduction in the need [and frequency of use] for expensive prescriptions like Restasis™ and other artificial tears and lid scrub products.
How often should I change the NuLids Daily Disposable Tip?
Daily… DO NOT REUSE ANY NULIDS DAILY DISPOSABLE TIP after completing your daily treatment. The reuse of any NuLids Tip will greatly increase your risk of developing a serious eye infection. Bacteria, viruses, and fungi that are common on your eye lids are immediately transferred to the NuLids Tip during use. Unlike your eyelids, the NuLids Tip has no anti-infective properties. Therefore, bacteria, viruses, and fungi that are transferred to the NuLids Tip multiply at an accelerated rate compared to those that remain on your eyelids.
Will NuLids replace other dry eye treatments?
NuLids can be an important part of your treatment plan, but it is not a cure. Continuing with all therapies prescribed by your eye care professional will result in the best overall treatment outcome.
Is it OK to share a NuLids Tip?
Never share your NuLids Tip with another person. If shared, bacteria from one patient will be easily transferred to the other user and can very easily lead to a serious eye infection.
What lubricant(s) can I use with my NuLids System?
NuLids Revitalize EyeLid Gel has been formulated exclusively as a natural lubricant to be used with the NuLids System.
Does NuLids hurt?
Most patients report a mild “tickling or tingling sensation” during use but should not experience pain.
I wear eye makeup. Will the NuLids System help me?
Yes. The Daily use of the NuLids System will help remove any remaining eye mascara around your Meibomian ducts. However, it is best to first remove mascara before using NuLids.
I wear contact lenses. Can I safely use the NuLids System on my eyelids?
Contact lens wearers are much more likely to suffer from Dry Eye symptoms than non-contact lens wearers. The NuLids treatment is gentle; so you can even use NuLids while wearing your contact lenses.
Can I reuse my NuLids Soft Tips?
NuLids Soft Tips cannot be reused. Reusing tips can cause serious eye infections, and can damage the NuLids device.
Can I boil my soft tips and reuse them? That’s what I do with other things around my house.
Your eyes are very sensitive. When you boil and reuse NuLids Soft Tips, you not only risk eye infection, but other eye injuries as well. Reusing tips will damage the NuLids device and void your warranty.
Can I recycle my NuLids Soft Tips? Throwing away the tip every treatment seems wasteful.
Yes, you can recycle your tips! All materials used to make the NuLids Soft Tip are recyclable, and we encourage you to recycle them.
How will I learn to use the NuLids System?
Online videos www.nulids.shop the quick start guide that comes with the device.
What if I have questions about NuLids after I get home?
CS@NuSightMedical.com or speak with one of our NuSight Customer Solutions representatives M-F [8am-5pm PT] at 1-833-468-5437.
Does my NuLids device come with a warranty?
Absolutely! We certify each NuLids device to be free from any manufacturing defects. If there is something wrong with your device, which is due to defects in materials or workmanship, we will replace your device at no charge. Please contact our Customer Solutions team if you believe there is a problem with your device.
Can I return my NuLids device?
We gladly accept returns. Contact our Customer Solutions team within 14 days of delivery and we will provide you with instructions. Please note a restocking fee will be deducted from your refund.
We cannot accept returns for NuLids Soft Tips.
Please be ready to provide your order number if you are requesting a return. Our Customer Solutions team can be reached at…
By email: firstname.lastname@example.org
By phone: 833-368-5437 (extension 1)
Are there certain eye conditions NuLids should not be used on?
We recommend you use a common sense approach when using your NuLids. NuLids should not be used on cold sores, herpes, active sties (chalazion), open wounds, fungal infections, skin disorders such as seborrheic dermatitis, eczema, psoriasis, raised moles, warts or any other skin inflammation, redness, irritation or infected skin. Do not use on dilated capillaries or very sensitive skin. If you are unsure about your skin condition, we recommend speaking with your doctor before using the NuLids.
Can I use my NuLids after eye surgery?
Yes, but allow adequate healing after surgery as determined by your surgeon. We recommend that you use NuLids only after approval by your surgeon. Be sure to ask your eye care professional when it will be safe to resume using the NuLids System.
Can I use the NuLids System after LASIK surgery?
Consult your LASIK provider / doctor as to how long you should wait after LASIK surgery to resume using the NuLids System.
Can I use my NuLids with my glaucoma medicine?
Yes. In fact, it has been documented that some glaucoma medications increase the likelihood of dry eye.
Will the NuLids procedure interfere with my glaucoma medicines?
No. NuLids can be safely used with all of the eye drops and medications that your eye doctor has prescribed.
Can I use NuLids if I have Herpes?
If you have active ocular herpes, do not use NuLids.
Can I use NuLids while using Latisse?
Can I use NuLids after eye tattooing?
Do not use NuLids within three days of any professional treatment such as lid tattooing. But, it is safe to use on previously tattooed eyelids.
Can I use the NuLids if I am pregnant or nursing?
While there is no evidence to suggest that this treatment is harmful to pregnant or nursing women, we always recommend that you consult with your doctor before using any products when you are pregnant or nursing.
What if my eye lids become tender after using NuLids?
If you experience mild discomfort or redness after using NuLids, you may be pressing too hard on the eye lid during treatment. A gentle touch with the device is all that is recommended. However, if any redness and/or discomfort persist for more than one hour, you should contact your eye care professional.
NuLids Storage and Travel
Can I perform the NuLids treatment while traveling?
Yes. NuLids is compact and quite portable, and when fully charged, should easily last a week between charges.
Is a storage/travel case available for the NuLids System?
In the near future, NuSight will offer an optional storage/travel case. As soon as one becomes available, the case will be added to the website and all NuLids customers will be notified.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.